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Thank you for being a part of the Branex community (the Company, we, us, or our).
Your trust is important to us, and we are dedicated to protecting your personal information and maintaining your privacy. If you have any questions or concerns about this policy or how we handle your personal data, please reach out to us at info@branex.com.
When you access our website and engage with our services, you are trusting us with your personal information. We take this responsibility seriously.
This privacy policy is designed to clearly outline what information we collect, how it is used, and the rights you hold regarding that data.
This privacy policy applies to all information gathered through our website, services, sales, marketing efforts, and events (collectively referred to as "services").
Please take a moment to read this privacy policy carefully—it’s essential for understanding how we handle your personal information.
We collect personal information you voluntarily provide to us when showing interest in our products and services, or when participating in activities or otherwise contacting us.
We only collect personal information that’s accurate and up-to-date. If you make any changes to your personal information, you are responsible for notifying us of any changes.
When you visit or interact with our website, we automatically collect certain information such as:
When you access our service using a mobile device, we collect the following data:
When asking for a formal appointment, call back, customer support, sign up for any event/pass you email us or fill up the 'Contact Us' form, you actively share your contact information with us.
We will store your:
We indirectly receive certain information when you:
The information we collect is used for different purposes, including our legitimate business interests, fulfilling our contract with you, complying with legal obligations, and/or with your consent. The personal information we collect is used for different business purposes, which are outlined below. We process this data based on our legitimate interest, fulfill contractual agreements, with your consent, or meet legal requirements.
We use the information we collect or receive for the following purposes:
Marketing Communications: To send you promotional messages via SMS and email. You can opt out at any time by replying “STOP” to SMS or “Unsubscribe” to email.
Social Media Subscribers: We store your data if you are a subscriber to our social media channels. We use your personal data and preferences to push relevant newsletters, emails & promotional materials as per your past interactions.
Job Applicants: We also store personal and contact details of applicants who apply to us for open positions. We maintain a database of candidates who apply or have previously worked with us to ensure we reach out to them if an opportunity reopens.
Enforcing Terms and Policies: To enforce our terms, conditions, and policies for business, legal, and contractual reasons.
Legal Requests and Prevention of Harm: To respond to legal requests (e.g., subpoenas) and prevent harm. We may need to review data to comply with legal obligations.
Business Purposes: To analyze data, identify usage trends, assess marketing effectiveness, and improve our products, services, and your experience.
If asked by any court of law, we are legally bound to answer questions about your project. We may have to disclose the blueprint of your intellectual property (project ideas, vision, mission.)
We value your trust and handle your personal information responsibly. We only share data when:
You Give Consent: We’ll share information only if you’ve explicitly agreed to it.
It’s Legally Required: We may disclose data to comply with laws, court orders, or legal processes.
To Fulfill Services: We use your information to deliver services you’ve requested or contracted.
For Legitimate Business Needs: We may process data when necessary for operational effectiveness or service improvement.
To Protect Rights and Safety: We may disclose information to investigate fraud, prevent harm, or respond to security threats.
We do not sell, trade, or rent your personal or identity information to third parties under any circumstances.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is legally required (e.g., tax or accounting obligations). No data will be kept longer than 90 days unless:
When your data is no longer needed, we will securely delete or anonymize it.
We may send SMS messages to users who have provided explicit opt-in consent. The messages we send include service updates, transactional notices, or marketing communications to our subscribers. We follow all industry compliance standards, including TCR requirements.
We collect and store user consent for SMS messaging through form-based opt-ins or direct written approval. Consent includes acknowledgement of message frequency, data rates & option to opt-out at any time. We do not use purchased or third-party contact lists for SMS messaging. We never share phone numbers collected for SMS communication with advertisers or external marketers. For detailed information on how we handle data, refer to SMS Privacy Policy.
By providing your phone number, you consent to receive SMS messages from Branex related to your account, transactions, promotions, or other relevant updates.
Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For help, reply HELP or contact us at www.branex.com.
When you provide us with personal information, we imply that you fully understand and provide us with your consent to collecting and processing such information for the aforementioned purposes.
Branex doesn’t provide service to anyone under the legal age of 16. We refrain from storing personally identifiable information for anyone under this age.
If we identify storing personal information of a minor without a formal parental consent, we will remove the information from our servers instantly.
Branex will not hold any responsibility and will have complete autonomy in deleting the information that we have collected and held about you. To update or request deletion of any of your personal information, you can reach out to our key account manager at any time.
